AI voice agents
The agent takes and places calls: it hears the customer, answers in its own voice, holds the scenario and hands the conversation to a person when it needs to. It runs on your telephony or on ours — the platform is separate, with its own account.
What the agent takes on
Usually the calls there are many of, and which repeat. Anything complicated or contested stays with people — the agent hands the conversation over along with the context.
Inbound line
Answers immediately, with no queue. Establishes why the person is calling and either resolves it or transfers to the right person.
Outbound calling
Order and appointment confirmations, reminders, surveys, reactivation. A separate scenario per campaign.
Collecting data by voice
It records what the customer said — address, time, order number — and puts it wherever you work.
Handover to an agent
When a question falls outside the scenario the call goes to a person. The agent can see what has already been discussed.
Configure it yourself — or we configure it
The agent's behaviour is your rules, not our black box. All of it changes in the account; if you would rather not fiddle with it, we will set it up.
Yourself
- What the agent says and what it does not say
- Tone of the conversation, pace, voice
- Rules per country and per campaign language
- When to transfer to a person
- Scenario branches and objection handling
Or we do
- We go through your enquiry types
- We write the scenario and the prompts for your product
- We set the boundaries and the prohibitions
- We build the integrations on n8n
- We adjust it after the first real calls
No vendor lock-in
How we start
Who calls you and about what, and where the time is being lost today.
Scenario, voice, boundaries, and where the outcome is filed.
Run it against typical and awkward cases, then against real calls.
Listen to recordings, tighten the weak spots, extend it to new processes.
Tell us what people call you about
We will show the agent running your scenario and price it against your call volume.