DID numbers
A DID is a telephone number in the country you need that leads straight into your telephony: no receptionist, no shared line, no extensions to dial through. The caller sees a local number and pays a local rate, and the call arrives where your agents are sitting.
A contact centre needs a number for two reasons at once. A local number is answered more often than an unfamiliar international one — and it doubles as the return address: it is what people call back, and what goes on the contract and the website. Below is the live destination table, pulled from our price list every time this page opens.
Destinations and prices
Setup and monthly fees are per number per month; outbound is per minute. A dash means the service is not offered on that destination. Currency and per-country terms are confirmed at provisioning.
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Showing 0 of 0 rows in the price list. Countries in the table: 0. Column headers come from the price list as they are.
How DID, 2WV and MOB differ
There are three types in the table. The difference is not quality — it is what you can do with the number: receive only, receive and dial out from it, or look like a mobile.
Inbound only
Direct inward dialling. The number takes calls and passes them into your telephony, usually over several channels at once, so the line is not busy while one conversation runs. You cannot dial out from it. Taken for an inbound support line, for advertising, and as the return number on a website.
Inbound and outbound
A two-way number: it receives calls and is presented as the CLI when you dial out. The customer sees the same number in your advertising and on an agent's call, and can simply call it back. Outbound rates for these are listed separately in the table, for fixed and for mobile.
Mobile format
A number from the country's mobile range. Needed where a geographic number simply goes unanswered, or where services will not send SMS confirmations to one. Externally indistinguishable from an ordinary mobile, but it lives in your telephony rather than in an employee's handset.
The "Multichanel" type that appeared in the old version of the table has been dropped from the filters: the current price list contains no rows of that type, so the filter always returned an empty list.
No vendor lock-in
TOPVOIP is a service, not a licensed carrier: we source numbers from carriers, register them to you and provision them into whichever telephony you use. Whether that is yours or ours is a matter of convenience, not a condition of the deal.
How to get a number
Country and type from the table. If the row you need is missing, ask — there are more suppliers than there are rows in the sheet.
Some countries require a local address or proof of company. We tell you in advance exactly what your destination needs.
We issue SIP credentials and point the number at your telephony or at our platform.
We dial the number, check delivery and caller ID, and only then hand it over for live use.
Tell us which country you need
We will check availability and the requirements for that destination, price it against your volume, and advise which number type fits the job.