Cloud PBX
Contact-centre telephony as a service. Inbound calls are distributed by rules, a queue holds the caller with music and their position, a voice menu takes the first question, and conversations are recorded and filed. The platform is separate, with its own account, and it connects to the lines you already have.
It is taken where there are more calls than there are people to handle them: sales and support departments, service desks, delivery, clinics, distributed teams.
What the PBX takes on
All of this is configured in the account and changed without coming to us. Below is what a contact centre's working day is usually made of.
Inbound routing
You set the handling rules: by number dialled, time of day, language, department load. Calls spread across departments automatically instead of settling on one person.
Call queues
While agents are busy the caller hears hold music and their position in the queue. Ring strategy, overflow to a neighbouring department and behaviour when the queue is full are configured per queue.
IVR menus
A voice menu takes the first question and sends the call to where it can be answered. Menu branches, prompts and transitions are assembled in the account.
Call recording
Conversations are recorded and filed into secure storage. Who may listen to which recordings is decided by your access list.
Voicemail and fax
A message left after the tone arrives where you will read it. The fax module is built into the platform — no separate machine and no separate line for it.
Audio conferencing
A multi-party conversation is hosted inside the PBX: a conference room with its own number, no external service and nothing for participants to install.
Call statistics
Reports on answered, missed and outbound calls: how many waited for an answer, how long they waited, how the load was spread across agents. Calculated from your data, in your account.
The things usually bought separately
Mobile apps
The extension travels with the employee. Calls are taken and placed from a phone exactly as from a desk handset — same routing, same recording.
CRM and business apps
The customer card opens on an inbound call; call history and recordings land in your system. What gets passed across is your decision; non-standard links we build on n8n.
Protection and access control
Protection against intrusion and toll fraud, destination restrictions and limits, role-based rights in the account. It is visible who changed what in the settings.
SIP and IAX2
The platform speaks several protocols, so it connects to the equipment and trunks you already have. Phones and headsets do not have to be replaced for it.
Extensions
Extensions are created as you grow: for an employee, a department, a meeting room, a warehouse. A new hire gets an extension the same day, with no engineer visit.
Your own account
Routes, queues, menus, schedules and permissions in one place. A change takes effect immediately; there is no waiting for our shift.
What changes, and what stays as it is
The main question when replacing a PBX is what will have to be torn out. Nothing will: the carrier contract, the numbers and the handsets stay yours. Only the layer that distributes calls changes.
What you gain
- A cloud PBX and an account with access rights
- Routes, queues and IVR built around your processes
- Extensions and department groups
- Call recording and an archive
- Reports on calls and agents
What stays as it was
- Your contract with your carrier
- Your geographic and mobile numbers
- Your existing SIP trunks
- Phones, headsets, gateways
- Your CRM and everything built around it
What it works with
- CRM and business applications
- Softphones and mobile apps
- Equipment over SIP and IAX2
- Automation scenarios on n8n
- Our routes and numbers — by choice, not by necessity
No vendor lock-in
How we start
Who calls where today, which numbers and lines are already in use, where calls are being lost.
Routes, queues, menus, extensions and access rights in the account.
Your trunk and your numbers. Migrated in parts, so that call answering never stops.
Listen to recordings, adjust routes and menus, add departments as they are needed.
Tell us how your calls are set up
We will look at the current arrangement and show what the PBX takes on. You do not have to change carrier for it.